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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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judy Mccord

September 30, 2024

5  out of  5
rating by judy Mccord
"I have been with Brian Glaeser State Farm Agency since 2011. It has been a great experience! Working with Terie Hawes is always a pleasure.She’s very knowledgeable and makes everything easy for you. Judy McCord Ashcraft"
We responded:
"Judy, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! We look forward to working with you for years to come! - Brian"
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Chip Thomas

September 18, 2024

5  out of  5
rating by Chip Thomas
"Brian‘s office is always extremely helpful this time the office manager Donna went out of her way to not only help me but to save me money thank you very much again for all your help"
We responded:
"Hello, I look forward to being a constant in your insurance needs. We appreciate your time and kind words very much. - Brian"
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Djinovic Adnan

September 10, 2024

5  out of  5
rating by Djinovic Adnan
"I’ve been working with Donna Engel at State Farm, and she has been exceptional in handling all of my insurance needs. She is attentive, reliable, and always makes sure everything is taken care of promptly. Her professionalism and dedication have made my experience with State Farm smooth and stress-free. Highly recommend her!"
We responded:
"Djinovic, thank you for the wonderful feedback! We’re thrilled to hear that Donna has provided exceptional service and made your experience smooth and stress-free. Your recommendation means a lot to us. - Brian "
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Trenton Kinciad-Tucker

September 6, 2024

5  out of  5
rating by Trenton Kinciad-Tucker
"Very responsive and very detailed on my quote."
We responded:
"Trenton, thank you for taking the time to leave a 5 star review! We appreciate you and your business. - Brian"
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Marcelo Tebet Filho

August 28, 2024

5  out of  5
rating by Marcelo Tebet Filho
"Donna is amazing. Highly recommend working with her. She was very attentive and super knowledgeable. Thank you, Donna!"
We responded:
"I’m happy to hear Donna took such great care of you, Marcelo! Thanks for sharing your positive experience. - Brian"
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Robin Slone

August 26, 2024

5  out of  5
rating by Robin Slone
"Awesome staff"
We responded:
"Thank you for taking the time to share such positive feedback with us, Robin! - Brian"
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Becky Bronsdon

July 27, 2024

5  out of  5
rating by Becky Bronsdon
"Best insurance agency ever! ESPECIALLY Terie Hawes - her customer service is excellent. She was super helpful with both auto and life insurance, and I will definitely bring ALL my insurance needs to her. These days it seems rare to deal with someone who is no knowledgeable, efficient and caring; Terie is all of that and really does an exceptional job!"
We responded:
"Becky, thank you so much for taking the time to share this great review with our office! We’re delighted to hear that Terie provided you with exceptional service and made your experience with both auto and life insurance smooth and efficient. It’s truly gratifying to know that her knowledge, efficiency, and caring approach stood out to you. We’re grateful for your trust and look forward to assisting with all your future insurance needs. If you have any more questions or need further assistance, don’t hesitate to reach out! - Brian"
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DE BeautifulSoul

July 25, 2024

5  out of  5
rating by DE BeautifulSoul
"Diana is amazing! She has helped my whole family and I with our insurance needs. She is very professional, polite and kind. I highly recommend Diana! -Duvane Jean"
We responded:
"Duvane, thank you so much for your kind words! I’m thrilled to hear that Diana has been able to assist you and your family with your insurance needs. We’re proud to have her on our team and appreciate your recommendation. If you need any further assistance, please don’t hesitate to reach out! - Brian"
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Forrest Goodlette

July 24, 2024

5  out of  5
rating by Forrest Goodlette
"Donna Engel was awesome! Very professional and definitely an asset to Brian Glaeser State Farm. Would highly recommend her! Forrest Goodlette"
We responded:
"Hello, we’re so happy to see this wonderful feedback! Thank you for trusting our State Farm Agency each day! - Brian"
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Jeff Strang

July 22, 2024

5  out of  5
rating by Jeff Strang
"July 2024 I'm back with another review! All I can say is that this office is outstanding, and Donna Engel, our agent, is simply...GREAT. Recently I had several iterations of trying to buy a new vehicle, and transferring my existing policy to the new vehicle. Donna was really incredible...and patient. She took care of everything and even handled a call late on a Friday when the car dealership needed more (mostly useless) information. We would not have been able to drive the new car home the same day if not for Donna's efforts. I've been with State Farm for decades, and this office and Donna are the best experience I've ever had, and are the reasons I stay with State Farm. Simply GREAT GREAT GREAT customer support! jeff Well this is a year later, and I decided to give this office another review. We continue to be extremely happy with Brian Glaeser State Farm. We still give them 10 stars out of 5. Donna Engle, our agent for a couple of years now, is the best agent we have ever had (and we have had a lot of agents over the years...). She responds immediately to all of our inquiries, and she has never failed to offer us the most competitive cost on our policies. We could not ask for a better agent and insurance office. Donna is the best, and this office is the best. (Brian, don't ever let Donna leave!!) (last year's review below....) Brian Glaeser State Farm is an awesome office to work with. I have several policies with them. For starters, State Farm is always competitive price wise. Secondly, I mostly work with Donna at this office and she is excellent. She is extremely responsive, informative and helpful. And if by chance she is out, the other staff steps up and always provides great service to us. HIGHLY RECOMMEND. jeff"
We responded:
"Jeff, I'm so glad your time spent with us has led you to share such great feedback! Thank you for giving us the opportunity to serve you and provide you with top notch service! - Brian"
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Angela Weinstein

July 10, 2024

5  out of  5
rating by Angela Weinstein
"Terie was so efficient in getting my policy together and executed for immediate coverage. She was such a pleasure to deal with and appreciate immensely."
We responded:
"Angela, thank you so much for your kind words! We're thrilled to hear that Terie provided such efficient and pleasant service. We strive to make the process smooth and enjoyable for our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! - Brian"
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Tim Callahan

July 5, 2024

5  out of  5
rating by Tim Callahan
"I recently had the pleasure of working with Donna Engel. I had issues related to a policy renewal and she corrected the matter promptly. She was very pleasant, straight-forward in her approach, and excellent in keeping me informed."
We responded:
"Tim, thank you for taking the time to share this feedback from your recent experience with our agency! I'm glad to hear that our team was able to assist you in a helpful and professional manner. - Brian "
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Barbara O'Connell

June 26, 2024

5  out of  5
rating by Barbara O'Connell
"Excellent customer service. Dealt with Terri she was absolutely amazing. Terri has amazing customer service skills, and her wonderful personality made my car insurance a breeze. Highly recommend them."
We responded:
"Barbara, thank you so much for taking the time to leave us a five-star review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our customer service. - Brian "
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Beth Saunders

June 11, 2024

5  out of  5
rating by Beth Saunders
"Terie is exceptional and extremely knowledgeable. She transferred my coverage quickly, and provided helpful advice to use at the DMV."
We responded:
"Beth, thank you for taking the time to share such positive feedback with us! The time spent with my team and I will always be appreciated. - Brian"
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Annie Burch

May 16, 2024

5  out of  5
rating by Annie Burch
"This agency is the very best. Ultimate professionals in every regard. We have all our insurance through them and couldn’t be happier. Terri is who we deal with primarily and she’s great."
We responded:
"Annie, thank you for always giving my team and I your honest feedback! All feedback is important to our State Farm Insurance Agency. - Brian"
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Brad Allison

May 15, 2024

1  out of  5
rating by Brad Allison
"I’m a Local musician that uses my van to tour and stay in when I’m out of town playing shows was hit by a drunk driver March 17th and the Lack of communication and help with the total loss has been horrible! State Farm is comparing the van to ones that are low roof and have 100,000 miles more than what my van had on it. I wish the local office would help advocate for me! The girls in the local office seemed stressed out and overwhelmed. They have been unable to help guide me through this and have made it difficult for me to continue to do my job and provide for my family. I’ve attached some photos of the comps they are comparing and the van I had for reference. Really frustrated with how the local office has handled this!"
We responded:
"Brad, I would like to sincerely apologize for the negative experience you had with our agency. We are normally known for our excellent customer service and I can assure you our only intent is to further assist you. Please give me a call at (239) 774-0665 and I'd be more than happy to help you. – Brian"
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Matthew

May 10, 2024

5  out of  5
rating by Matthew
"Brian Glaeser office of State Farm has been absolutely wonderful for me! His office and some staff members like Margi Pope has helped me find the right insurance for my home and getting all the paperwork sorted out and organized for me. I use State Farm (Brian Glaeser office) for my car insurance and his office has worked with me on getting all my payments worked out. I recommend his office without hesitation!"
We responded:
"Matthew, our goal will always be to leave you with a satisfying experience! Thank you for your recommendation and for taking the time to leave us your feedback. Your kind words mean the world to us! - Brian"
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June Smith

May 9, 2024

5  out of  5
rating by June Smith
"I’ve been working with Alicia and she has been so helpful."
We responded:
"June, thank you so much for your kind review about Alicia! My team and I work hard to make every experience for our customers a positive one! Thank you for sharing. - Brian "
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David Zaun

April 19, 2024

5  out of  5
rating by David Zaun
"Donna Engel provided outstanding service for me. I called recently to get a quote on an auto and umbrella policy. She immediately went to work for me and quickly obtained the quotes I requested. She was courteous, professional, helpful and exemplified what great customer service should look like."
We responded:
"Thank you so much for the kind review and words, David. Donna is amazing and we our lucky to have her. I am so glad to that she was able to help you with your insurance and answer all of your questions. We look forward to earning your business for a long time to come. Thank you again for trusting us with your insurance needs! - Brian"
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caroline pearman

April 9, 2024

5  out of  5
rating by caroline pearman
"Wonderful and very helpful. Would Highly recommend."
We responded:
"Caroline, thank you so much for your kind review and recommendation! My team and I are always here for you in your time of need. Give us a call anytime! - Brian "
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Ken French

April 2, 2024

5  out of  5
rating by Ken French
"Brian Glaeser runs a fantastic office. Margi Pope provides fantastic service whenever I need any information about my coverage."
We responded:
"Ken, thank you for being a wonderful customer to this entire team. We look forward to working with you and exceeding your expectations of any customer experience that you have. - Brian"
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Earl Lozon

March 11, 2024

5  out of  5
rating by Earl Lozon
"I have been a client of Brian Glaeser State Farm Insurance Agency for several decades now. During these years I have received outstanding service and communication. They are helpful, knowledgeable and very efficient in dealing with any issue I have questions on. I highly recommend them as an outstanding Insurance Agency to deal with. Earl Lozon"
We responded:
"Earl, thank you so much for sharing your experience with our office. My team and I have always enjoyed working with you and helping assist you with your insurance needs. The best compliment my team and I can get is being recommended to others! - Brian "
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Rod MacIlvaine

March 7, 2024

5  out of  5
rating by Rod MacIlvaine
"This was the absolute smoothest...problem-free...experience I've ever had switching insurance policies. The team in this office is professional, friendly and goes above and beyond. I would not hesitate to recommend State Farm Brian Glaeser insurance to anyone in SW Florida."
We responded:
"Your experience with our team is exactly what we strive for, Rod. Thank you so much for your review and your trust in our office. We appreciate you! - Brian "
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Joe winick

March 7, 2024

5  out of  5
rating by Joe winick
"I wanted to share that service and follow thru by Donna on your staff has been excellent. Donna has a genuine customer focus which makes you feel like you are a member of the State Farm family. This level of service is very much appreciated. I wanted to acknowledge. Thank you"
We responded:
"Joe, thank you for sharing your experience with my team and I! We appreciate the kind review, and will always be here for you in your time of need. - Brian "
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Matthew Durian

March 7, 2024

5  out of  5
rating by Matthew Durian
"Donna Engel was extremely helpful with a request I had for a customer's insurance requirement. The team at Brian Glaeser's office is always very easy to work with. Highly recommend them."
We responded:
"Matthew, thank you so much for your kind words about my team and I. We are honored to be able to assist you with your insurance needs! - Brian "