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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Vanessa G Fox

November 21, 2024

5  out of  5
rating by Vanessa G Fox
"Alicia has a great amount of knowledge and amazing customer service. Highly recommend!"
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Elijah Williams

November 15, 2024

5  out of  5
rating by Elijah Williams
"Burke was professional as they get at explaining details of my policy. Great communication and personable. Will definitely use and refer him in the future."
We responded:
"Elijah, the trust you have in my team and I will always be important to us! Thank you for giving us the opportunity to serve you each day. - Brian"
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Sharon Davis

November 15, 2024

5  out of  5
rating by Sharon Davis
"Many thanks to Terie Hawes at Brian Glaeser's State Farm office. She is excellent... efficient, very knowledgeable and so kind! She made my State Farm experience a pleasure today!"
We responded:
"Sharon, we hope to serve you for a lifetime, as it is important to my team and I that your experience is top notch each time. - Brian"
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Ivette Hernandez

November 14, 2024

5  out of  5
rating by Ivette Hernandez
"Kudos to Donna Engels at Brian Glaeser State Farm! I have been with State Farm for years. I must say, I've always received nothing but wonderful customer service from the staff. Dulce has been my go to. She's a doll. Today, Donna reached out, as she has done several times in the last few months to explain the importance of a particular insurance that my company ought to be considering. Why she's impressive, I have put her off for various reasons several times yet she has continued to follow-up in a professional non harassing way. Simply to make certain I am taken care of. She has made me feel like she genuinely cares. Thank you, Donna! Thank you, Brian for evidently hand selecting your staff. Great staff is difficult to come across these days. Everyone wants a job but not everyone is willing to work."
We responded:
"Ivette, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! - Brian"
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Edward LaSalle

November 14, 2024

5  out of  5
rating by Edward LaSalle
"This review is a re-write from my previous review: While at the car dealership contemplating a lease, I called my insurance agency, Brian Glaeser’s office. I was given a verbal quote on the new car lease for approximately $950. I used the number $950, not knowing it was grossly inaccurate, to sign a lease on a new vehicle. Upon calling the office the following morning after signing the new lease, to formally place the new vehicle on my insurance the price became approximately $1450. I was in shock! I wrote a very dissatisfied review. Brian Glaeser, upon seeing my original review of great displeasure, apologized, and requested that I come in to speak with him personally. I did not expect personal service from such a large agency. I accepted his invitation. I was greeted by the employee who made the verbal error. He extended his hand, expressed his regrets, and apologized. He then walked me to Mr. Glaeser’s office. Mr. Glaeser and I sat for approximately an hour. He apologized, giving a most understandable reason for the error, then proceeded to help resolve the issue. He explained in depth what we could do. I was educated, then helped with the problem which he resolved to my total satisfaction. Errors occur for many reasons. While I will always ask for everything in writing, my lesson, Mr. Glaeser’s sincere efforts to rectify my dilemma was and is so appreciated. Thank you. Many clients would have walked away. The sincerity and honesty with which Mr. Glaeser approached the problem once again reinforced why I have placed my trust in his agency. Thank you."
We responded:
"Edward, thank you for sharing your feedback, and I sincerely apologize for the confusion and frustration this situation has caused. We take full responsibility for the misquote you received, and I understand how disappointing it must be to have received an unexpected change in pricing. I want to assure you that this is not the level of service we strive to provide, and I deeply regret that we did not meet your expectations this time. Our goal is always to offer accurate quotes and clear communication, and I can understand how this situation has impacted your trust in us. I would appreciate the opportunity to review your case, address any concerns, and see if there's a way to make things right for you. Please feel free to reach out to me directly at the office, and I will do everything I can to resolve this issue to your satisfaction. Once again, I apologize for the inconvenience, and I truly appreciate your past support and loyalty. We value you as a customer and hope to regain your trust. - Brian"
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Butch Fleming

November 11, 2024

1  out of  5
rating by Butch Fleming
"Poor service"
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Kenneth Jones

November 8, 2024

5  out of  5
rating by Kenneth Jones
"Professional and great service, Alicia is the best!"
We responded:
"Kenneth, Alicia is the best! Thank you for taking a moment to express your satisfaction with our State Farm Agency! - Brian "
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Tara Hennigar

November 7, 2024

5  out of  5
rating by Tara Hennigar
"State Farm is the best and I love this office! Donna is an absolute doll and helped me with all of my insurance needs. Highly recommend to anyone looking for a high quality insurance office in FL :)"
We responded:
"Tara, thank you so much for your positive feedback and the recommendation! I am thrilled to hear that Donna has made your experience with us so positive. My team and I appreciate you and your business! - Brian "
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Mark Bernstein

November 1, 2024

5  out of  5
rating by Mark Bernstein
"Donna Engle is the only reason I’m with your agency. She provides amazing service at all hours and is very responsive."
We responded:
"Mark, thank you for your kind review! We're happy to hear that Donna provided you with excellent service and attention. Our team takes pride in delivering top-notch support to our customers. - Brian "
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Michelle Schmitt

October 30, 2024

5  out of  5
rating by Michelle Schmitt
"As the office manager of a Naples, Florida law firm, professionalism and communication are extremely important. Ms. Donna Engel of Brian Glaeser's office is always a pleasure to work with and top notch! If ever I have a question or concern about one of our policies, Donna always goes over and beyond to assist and find the solution. Our office appreciates you! Thanks for everything!"
We responded:
"Thank you for your wonderful feedback, Michelle! We’re thrilled to hear that Donna provided such exceptional support and went the extra mile to assist you. She truly is a valuable member of our team, and we’re lucky to have her. We appreciate your kind words and are always here to help! - Brian "
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Elisa V

October 29, 2024

5  out of  5
rating by Elisa V
"I just worked with Leyda at State Farm, and she was incredibly helpful and knowledgeable with my auto insurance policy. She took the time to explain everything clearly and made sure I understood all my options. I highly recommend her for anyone looking for a smooth and informative insurance experience!"
We responded:
"Elisa, thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Leyda was able to assist you with your auto insurance policy and provide clear explanations. We’re proud to have her on our team, and your feedback means a lot to us. - Brian "
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George L

October 19, 2024

5  out of  5
rating by George L
"I have been working directly with Donna since we moved all of our SF insurance to the Brian Glaeser agency. She is terrific, and seems to uncomplicate the process. Her follow up is superb and we are very happy with the support and value!"
We responded:
"George, thank you so much for your wonderful feedback! I am thrilled to hear that Donna has made your experience with us so positive. My team and I are always here to help! - Brian"
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Vikram Rao

October 16, 2024

5  out of  5
rating by Vikram Rao
"Terie was fantastic to deal with and she was able to quote and provide my auto policy quickly. I would recommend her to anyone in need of insurance."
We responded:
"Vikram, thank you for taking a moment to express your satisfaction with our State Farm Agency! I am so grateful to have such a terrific team behind me each day. We appreciate you! - Brian"
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judy Mccord

September 30, 2024

5  out of  5
rating by judy Mccord
"I have been with Brian Glaeser State Farm Agency since 2011. It has been a great experience! Working with Terie Hawes is always a pleasure.She’s very knowledgeable and makes everything easy for you. Judy McCord Ashcraft"
We responded:
"Judy, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! We look forward to working with you for years to come! - Brian"
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Chip Thomas

September 18, 2024

5  out of  5
rating by Chip Thomas
"Brian‘s office is always extremely helpful this time the office manager Donna went out of her way to not only help me but to save me money thank you very much again for all your help"
We responded:
"Hello, I look forward to being a constant in your insurance needs. We appreciate your time and kind words very much. - Brian"
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Djinovic Adnan

September 10, 2024

5  out of  5
rating by Djinovic Adnan
"I’ve been working with Donna Engel at State Farm, and she has been exceptional in handling all of my insurance needs. She is attentive, reliable, and always makes sure everything is taken care of promptly. Her professionalism and dedication have made my experience with State Farm smooth and stress-free. Highly recommend her!"
We responded:
"Djinovic, thank you for the wonderful feedback! We’re thrilled to hear that Donna has provided exceptional service and made your experience smooth and stress-free. Your recommendation means a lot to us. - Brian "
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Trenton Kinciad-Tucker

September 6, 2024

5  out of  5
rating by Trenton Kinciad-Tucker
"Very responsive and very detailed on my quote."
We responded:
"Trenton, thank you for taking the time to leave a 5 star review! We appreciate you and your business. - Brian"
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Marcelo Tebet Filho

August 28, 2024

5  out of  5
rating by Marcelo Tebet Filho
"Donna is amazing. Highly recommend working with her. She was very attentive and super knowledgeable. Thank you, Donna!"
We responded:
"I’m happy to hear Donna took such great care of you, Marcelo! Thanks for sharing your positive experience. - Brian"
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Robin Slone

August 26, 2024

5  out of  5
rating by Robin Slone
"Awesome staff"
We responded:
"Thank you for taking the time to share such positive feedback with us, Robin! - Brian"
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Becky Bronsdon

July 27, 2024

5  out of  5
rating by Becky Bronsdon
"Best insurance agency ever! ESPECIALLY Terie Hawes - her customer service is excellent. She was super helpful with both auto and life insurance, and I will definitely bring ALL my insurance needs to her. These days it seems rare to deal with someone who is no knowledgeable, efficient and caring; Terie is all of that and really does an exceptional job!"
We responded:
"Becky, thank you so much for taking the time to share this great review with our office! We’re delighted to hear that Terie provided you with exceptional service and made your experience with both auto and life insurance smooth and efficient. It’s truly gratifying to know that her knowledge, efficiency, and caring approach stood out to you. We’re grateful for your trust and look forward to assisting with all your future insurance needs. If you have any more questions or need further assistance, don’t hesitate to reach out! - Brian"
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DE BeautifulSoul

July 25, 2024

5  out of  5
rating by DE BeautifulSoul
"Diana is amazing! She has helped my whole family and I with our insurance needs. She is very professional, polite and kind. I highly recommend Diana! -Duvane Jean"
We responded:
"Duvane, thank you so much for your kind words! I’m thrilled to hear that Diana has been able to assist you and your family with your insurance needs. We’re proud to have her on our team and appreciate your recommendation. If you need any further assistance, please don’t hesitate to reach out! - Brian"
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Forrest Goodlette

July 24, 2024

5  out of  5
rating by Forrest Goodlette
"Donna Engel was awesome! Very professional and definitely an asset to Brian Glaeser State Farm. Would highly recommend her! Forrest Goodlette"
We responded:
"Hello, we’re so happy to see this wonderful feedback! Thank you for trusting our State Farm Agency each day! - Brian"
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Jeff Strang

July 22, 2024

5  out of  5
rating by Jeff Strang
"July 2024 I'm back with another review! All I can say is that this office is outstanding, and Donna Engel, our agent, is simply...GREAT. Recently I had several iterations of trying to buy a new vehicle, and transferring my existing policy to the new vehicle. Donna was really incredible...and patient. She took care of everything and even handled a call late on a Friday when the car dealership needed more (mostly useless) information. We would not have been able to drive the new car home the same day if not for Donna's efforts. I've been with State Farm for decades, and this office and Donna are the best experience I've ever had, and are the reasons I stay with State Farm. Simply GREAT GREAT GREAT customer support! jeff Well this is a year later, and I decided to give this office another review. We continue to be extremely happy with Brian Glaeser State Farm. We still give them 10 stars out of 5. Donna Engle, our agent for a couple of years now, is the best agent we have ever had (and we have had a lot of agents over the years...). She responds immediately to all of our inquiries, and she has never failed to offer us the most competitive cost on our policies. We could not ask for a better agent and insurance office. Donna is the best, and this office is the best. (Brian, don't ever let Donna leave!!) (last year's review below....) Brian Glaeser State Farm is an awesome office to work with. I have several policies with them. For starters, State Farm is always competitive price wise. Secondly, I mostly work with Donna at this office and she is excellent. She is extremely responsive, informative and helpful. And if by chance she is out, the other staff steps up and always provides great service to us. HIGHLY RECOMMEND. jeff"
We responded:
"Jeff, I'm so glad your time spent with us has led you to share such great feedback! Thank you for giving us the opportunity to serve you and provide you with top notch service! - Brian"
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Angela Weinstein

July 10, 2024

5  out of  5
rating by Angela Weinstein
"Terie was so efficient in getting my policy together and executed for immediate coverage. She was such a pleasure to deal with and appreciate immensely."
We responded:
"Angela, thank you so much for your kind words! We're thrilled to hear that Terie provided such efficient and pleasant service. We strive to make the process smooth and enjoyable for our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! - Brian"
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Tim Callahan

July 5, 2024

5  out of  5
rating by Tim Callahan
"I recently had the pleasure of working with Donna Engel. I had issues related to a policy renewal and she corrected the matter promptly. She was very pleasant, straight-forward in her approach, and excellent in keeping me informed."
We responded:
"Tim, thank you for taking the time to share this feedback from your recent experience with our agency! I'm glad to hear that our team was able to assist you in a helpful and professional manner. - Brian "