State Farm® Insurance Agent Brian Glaeser

"Kudos to Donna Engels at Brian Glaeser State Farm! I have been with State Farm for years. I must say, I've always received nothing but wonderful customer service from the staff. Dulce has been my go to. She's a doll. Today, Donna reached out, as she has done several times in the last few months to explain the importance of a particular insurance that my company ought to be considering. Why she's impressive, I have put her off for various reasons several times yet she has continued to follow-up in a professional non harassing way. Simply to make certain I am taken care of. She has made me feel like she genuinely cares. Thank you, Donna! Thank you, Brian for evidently hand selecting your staff. Great staff is difficult to come across these days. Everyone wants a job but not everyone is willing to work."

"This review is a re-write from my previous review: While at the car dealership contemplating a lease, I called my insurance agency, Brian Glaeser’s office. I was given a verbal quote on the new car lease for approximately $950. I used the number $950, not knowing it was grossly inaccurate, to sign a lease on a new vehicle. Upon calling the office the following morning after signing the new lease, to formally place the new vehicle on my insurance the price became approximately $1450. I was in shock! I wrote a very dissatisfied review. Brian Glaeser, upon seeing my original review of great displeasure, apologized, and requested that I come in to speak with him personally. I did not expect personal service from such a large agency. I accepted his invitation. I was greeted by the employee who made the verbal error. He extended his hand, expressed his regrets, and apologized. He then walked me to Mr. Glaeser’s office. Mr. Glaeser and I sat for approximately an hour. He apologized, giving a most understandable reason for the error, then proceeded to help resolve the issue. He explained in depth what we could do. I was educated, then helped with the problem which he resolved to my total satisfaction. Errors occur for many reasons. While I will always ask for everything in writing, my lesson, Mr. Glaeser’s sincere efforts to rectify my dilemma was and is so appreciated. Thank you. Many clients would have walked away. The sincerity and honesty with which Mr. Glaeser approached the problem once again reinforced why I have placed my trust in his agency. Thank you."

"Poor service"

"Professional and great service, Alicia is the best!"

"State Farm is the best and I love this office! Donna is an absolute doll and helped me with all of my insurance needs. Highly recommend to anyone looking for a high quality insurance office in FL :)"

"Donna Engle is the only reason I’m with your agency. She provides amazing service at all hours and is very responsive."

"As the office manager of a Naples, Florida law firm, professionalism and communication are extremely important. Ms. Donna Engel of Brian Glaeser's office is always a pleasure to work with and top notch! If ever I have a question or concern about one of our policies, Donna always goes over and beyond to assist and find the solution. Our office appreciates you! Thanks for everything!"

"I just worked with Leyda at State Farm, and she was incredibly helpful and knowledgeable with my auto insurance policy. She took the time to explain everything clearly and made sure I understood all my options. I highly recommend her for anyone looking for a smooth and informative insurance experience!"

"I have been working directly with Donna since we moved all of our SF insurance to the Brian Glaeser agency. She is terrific, and seems to uncomplicate the process. Her follow up is superb and we are very happy with the support and value!"

"Terie was fantastic to deal with and she was able to quote and provide my auto policy quickly. I would recommend her to anyone in need of insurance."

"I have been with Brian Glaeser State Farm Agency since 2011. It has been a great experience! Working with Terie Hawes is always a pleasure.She’s very knowledgeable and makes everything easy for you. Judy McCord Ashcraft"

"Brian‘s office is always extremely helpful this time the office manager Donna went out of her way to not only help me but to save me money thank you very much again for all your help"

"I’ve been working with Donna Engel at State Farm, and she has been exceptional in handling all of my insurance needs. She is attentive, reliable, and always makes sure everything is taken care of promptly. Her professionalism and dedication have made my experience with State Farm smooth and stress-free. Highly recommend her!"

"Very responsive and very detailed on my quote."

"Donna is amazing. Highly recommend working with her. She was very attentive and super knowledgeable. Thank you, Donna!"

"Awesome staff"

"Best insurance agency ever! ESPECIALLY Terie Hawes - her customer service is excellent. She was super helpful with both auto and life insurance, and I will definitely bring ALL my insurance needs to her. These days it seems rare to deal with someone who is no knowledgeable, efficient and caring; Terie is all of that and really does an exceptional job!"

"Diana is amazing! She has helped my whole family and I with our insurance needs. She is very professional, polite and kind. I highly recommend Diana! -Duvane Jean"

"Donna Engel was awesome! Very professional and definitely an asset to Brian Glaeser State Farm. Would highly recommend her! Forrest Goodlette"

"July 2024 I'm back with another review! All I can say is that this office is outstanding, and Donna Engel, our agent, is simply...GREAT. Recently I had several iterations of trying to buy a new vehicle, and transferring my existing policy to the new vehicle. Donna was really incredible...and patient. She took care of everything and even handled a call late on a Friday when the car dealership needed more (mostly useless) information. We would not have been able to drive the new car home the same day if not for Donna's efforts. I've been with State Farm for decades, and this office and Donna are the best experience I've ever had, and are the reasons I stay with State Farm. Simply GREAT GREAT GREAT customer support! jeff Well this is a year later, and I decided to give this office another review. We continue to be extremely happy with Brian Glaeser State Farm. We still give them 10 stars out of 5. Donna Engle, our agent for a couple of years now, is the best agent we have ever had (and we have had a lot of agents over the years...). She responds immediately to all of our inquiries, and she has never failed to offer us the most competitive cost on our policies. We could not ask for a better agent and insurance office. Donna is the best, and this office is the best. (Brian, don't ever let Donna leave!!) (last year's review below....) Brian Glaeser State Farm is an awesome office to work with. I have several policies with them. For starters, State Farm is always competitive price wise. Secondly, I mostly work with Donna at this office and she is excellent. She is extremely responsive, informative and helpful. And if by chance she is out, the other staff steps up and always provides great service to us. HIGHLY RECOMMEND. jeff"

"Terie was so efficient in getting my policy together and executed for immediate coverage. She was such a pleasure to deal with and appreciate immensely."

"I recently had the pleasure of working with Donna Engel. I had issues related to a policy renewal and she corrected the matter promptly. She was very pleasant, straight-forward in her approach, and excellent in keeping me informed."

"Excellent customer service. Dealt with Terri she was absolutely amazing. Terri has amazing customer service skills, and her wonderful personality made my car insurance a breeze. Highly recommend them."

"Terie is exceptional and extremely knowledgeable. She transferred my coverage quickly, and provided helpful advice to use at the DMV."

"This agency is the very best. Ultimate professionals in every regard. We have all our insurance through them and couldn’t be happier. Terri is who we deal with primarily and she’s great."