State Farm® Insurance Agent Brian Glaeser

"Donna Engel is absolutely amazing. She worked tirelessly to assist in obtaining insurance for our grandson. She has handled our insurance needs for several years. Kudos to Donna!"

"Working towards a conclusion and I’m amazed at how straightforward the path has been through Teri’s insight and guidance. She has been an active listener to identify my needs and preferences and open in offering up appropriate options without pressing for any specific direction or quick decisions. We are close to completion with only a couple options to finalize. 👍"

"Excellent friendly professional service"

"What a blessing! We saved over $2000 on the year. I truly can not thank you enough. You are the best! What else is there to say but Thank You. Also Terie is the nicest and sweetest person"

"Alicia has a great amount of knowledge and amazing customer service. Highly recommend!"

"Burke was professional as they get at explaining details of my policy. Great communication and personable. Will definitely use and refer him in the future."

"Many thanks to Terie Hawes at Brian Glaeser's State Farm office. She is excellent... efficient, very knowledgeable and so kind! She made my State Farm experience a pleasure today!"

"Kudos to Donna Engels at Brian Glaeser State Farm! I have been with State Farm for years. I must say, I've always received nothing but wonderful customer service from the staff. Dulce has been my go to. She's a doll. Today, Donna reached out, as she has done several times in the last few months to explain the importance of a particular insurance that my company ought to be considering. Why she's impressive, I have put her off for various reasons several times yet she has continued to follow-up in a professional non harassing way. Simply to make certain I am taken care of. She has made me feel like she genuinely cares. Thank you, Donna! Thank you, Brian for evidently hand selecting your staff. Great staff is difficult to come across these days. Everyone wants a job but not everyone is willing to work."

"This review is a re-write from my previous review: While at the car dealership contemplating a lease, I called my insurance agency, Brian Glaeser’s office. I was given a verbal quote on the new car lease for approximately $950. I used the number $950, not knowing it was grossly inaccurate, to sign a lease on a new vehicle. Upon calling the office the following morning after signing the new lease, to formally place the new vehicle on my insurance the price became approximately $1450. I was in shock! I wrote a very dissatisfied review. Brian Glaeser, upon seeing my original review of great displeasure, apologized, and requested that I come in to speak with him personally. I did not expect personal service from such a large agency. I accepted his invitation. I was greeted by the employee who made the verbal error. He extended his hand, expressed his regrets, and apologized. He then walked me to Mr. Glaeser’s office. Mr. Glaeser and I sat for approximately an hour. He apologized, giving a most understandable reason for the error, then proceeded to help resolve the issue. He explained in depth what we could do. I was educated, then helped with the problem which he resolved to my total satisfaction. Errors occur for many reasons. While I will always ask for everything in writing, my lesson, Mr. Glaeser’s sincere efforts to rectify my dilemma was and is so appreciated. Thank you. Many clients would have walked away. The sincerity and honesty with which Mr. Glaeser approached the problem once again reinforced why I have placed my trust in his agency. Thank you."

"Poor service"

"Professional and great service, Alicia is the best!"

"State Farm is the best and I love this office! Donna is an absolute doll and helped me with all of my insurance needs. Highly recommend to anyone looking for a high quality insurance office in FL :)"

"Donna Engle is the only reason I’m with your agency. She provides amazing service at all hours and is very responsive."

"As the office manager of a Naples, Florida law firm, professionalism and communication are extremely important. Ms. Donna Engel of Brian Glaeser's office is always a pleasure to work with and top notch! If ever I have a question or concern about one of our policies, Donna always goes over and beyond to assist and find the solution. Our office appreciates you! Thanks for everything!"

"I just worked with Leyda at State Farm, and she was incredibly helpful and knowledgeable with my auto insurance policy. She took the time to explain everything clearly and made sure I understood all my options. I highly recommend her for anyone looking for a smooth and informative insurance experience!"

"I have been working directly with Donna since we moved all of our SF insurance to the Brian Glaeser agency. She is terrific, and seems to uncomplicate the process. Her follow up is superb and we are very happy with the support and value!"

"Terie was fantastic to deal with and she was able to quote and provide my auto policy quickly. I would recommend her to anyone in need of insurance."

"I have been with Brian Glaeser State Farm Agency since 2011. It has been a great experience! Working with Terie Hawes is always a pleasure.She’s very knowledgeable and makes everything easy for you. Judy McCord Ashcraft"

"Brian‘s office is always extremely helpful this time the office manager Donna went out of her way to not only help me but to save me money thank you very much again for all your help"

"I’ve been working with Donna Engel at State Farm, and she has been exceptional in handling all of my insurance needs. She is attentive, reliable, and always makes sure everything is taken care of promptly. Her professionalism and dedication have made my experience with State Farm smooth and stress-free. Highly recommend her!"

"Very responsive and very detailed on my quote."

"Donna is amazing. Highly recommend working with her. She was very attentive and super knowledgeable. Thank you, Donna!"

"Awesome staff"

"Best insurance agency ever! ESPECIALLY Terie Hawes - her customer service is excellent. She was super helpful with both auto and life insurance, and I will definitely bring ALL my insurance needs to her. These days it seems rare to deal with someone who is no knowledgeable, efficient and caring; Terie is all of that and really does an exceptional job!"

"Diana is amazing! She has helped my whole family and I with our insurance needs. She is very professional, polite and kind. I highly recommend Diana! -Duvane Jean"