State Farm® Insurance Agent Brian Glaeser

"State Farm is very lucky to have a wonderful woman like Frida Vlachos in your employ. She is lovely, efficient and very patient. I was in about this problem last week and was told to resolve it myself. I came in to pay my bill and she took care of both. Better keep someone like that . Dolly. Nykoluk"

"TERIE, EXCEPTIONAL CUSTOMER SERVICE, A TRUE PRO! MIKE MIKOOLA"

"Frida Vlachos is the best, we have nothing but an amazing experience working with her. Thanks for being responsive & keeping us happy clients."

"Terri Hawes of Brian Glaeser's agency was a pleasure to work with; she was knowledgeable, professional and efficient at helping me obtain Florida Insurance on my car from up north. She embodies all the positive traits you would expect from State Farm Insurance-a class act!"

"Terrie was so helpful and kind will always return to her for my insurance needs"

"Had a wonderful experience with Terie. She was incredibly knowledgeable and kind as we moved insurance on one of our vehicles to Florida. Hoping State Farm can help me with my homeowners insurance as well!"

"Terie Hawes was very helpful with quickly changing our State Farm insurance from Illinois to Florida! Thank you Terie!"

"Harrison is great to work with. Knows his stuff, very responsiveness, and friendly. He spent the time with me to get me the best possible pricing on auto insurance. Overall it was, and continues, to be a great experience working with him. Thanks Harrison."

"I would like to recognize Terie for assisting me with obtaining condominium and automobile insurance. Terie went above and beyond to guide me through the process here in Florida. Her experience and expertise in the insurance industry truly shined through in every interaction. I highly recommend contacting Terie for all of your insurance needs!"

"We’ve been with Brian Glaeser‘s office for over a decade for home, auto and personal liability policies and have always received excellent service. We were purchasing a car and needed documentation immediately and she provided it in minutes. Donna is always a pleasure to speak with and it is comforting to know we have an agent we can call on for immediate, unexpected service. If you’re looking for an agent who will go above and beyond, Donna is your go-to. Thank you so much for your help. She made everything go smoothly and we’re very thankful for her help. Highly recommend."

"Great team of knowledgable people here and excellent customer service! Would highly recommend."

"The entire office is great. Donna is fantastic to work with. Super responsive, helpful and always friendly. Highly recommend!"

"Donna Engel is absolutely amazing. She worked tirelessly to assist in obtaining insurance for our grandson. She has handled our insurance needs for several years. Kudos to Donna!"

"Working towards a conclusion and I’m amazed at how straightforward the path has been through Teri’s insight and guidance. She has been an active listener to identify my needs and preferences and open in offering up appropriate options without pressing for any specific direction or quick decisions. We are close to completion with only a couple options to finalize. 👍"

"Excellent friendly professional service"

"What a blessing! We saved over $2000 on the year. I truly can not thank you enough. You are the best! What else is there to say but Thank You. Also Terie is the nicest and sweetest person"

"Alicia has a great amount of knowledge and amazing customer service. Highly recommend!"

"Burke was professional as they get at explaining details of my policy. Great communication and personable. Will definitely use and refer him in the future."

"Many thanks to Terie Hawes at Brian Glaeser's State Farm office. She is excellent... efficient, very knowledgeable and so kind! She made my State Farm experience a pleasure today!"

"Kudos to Donna Engels at Brian Glaeser State Farm! I have been with State Farm for years. I must say, I've always received nothing but wonderful customer service from the staff. Dulce has been my go to. She's a doll. Today, Donna reached out, as she has done several times in the last few months to explain the importance of a particular insurance that my company ought to be considering. Why she's impressive, I have put her off for various reasons several times yet she has continued to follow-up in a professional non harassing way. Simply to make certain I am taken care of. She has made me feel like she genuinely cares. Thank you, Donna! Thank you, Brian for evidently hand selecting your staff. Great staff is difficult to come across these days. Everyone wants a job but not everyone is willing to work."

"This review is a re-write from my previous review: While at the car dealership contemplating a lease, I called my insurance agency, Brian Glaeser’s office. I was given a verbal quote on the new car lease for approximately $950. I used the number $950, not knowing it was grossly inaccurate, to sign a lease on a new vehicle. Upon calling the office the following morning after signing the new lease, to formally place the new vehicle on my insurance the price became approximately $1450. I was in shock! I wrote a very dissatisfied review. Brian Glaeser, upon seeing my original review of great displeasure, apologized, and requested that I come in to speak with him personally. I did not expect personal service from such a large agency. I accepted his invitation. I was greeted by the employee who made the verbal error. He extended his hand, expressed his regrets, and apologized. He then walked me to Mr. Glaeser’s office. Mr. Glaeser and I sat for approximately an hour. He apologized, giving a most understandable reason for the error, then proceeded to help resolve the issue. He explained in depth what we could do. I was educated, then helped with the problem which he resolved to my total satisfaction. Errors occur for many reasons. While I will always ask for everything in writing, my lesson, Mr. Glaeser’s sincere efforts to rectify my dilemma was and is so appreciated. Thank you. Many clients would have walked away. The sincerity and honesty with which Mr. Glaeser approached the problem once again reinforced why I have placed my trust in his agency. Thank you."

"Poor service"

"Professional and great service, Alicia is the best!"

"State Farm is the best and I love this office! Donna is an absolute doll and helped me with all of my insurance needs. Highly recommend to anyone looking for a high quality insurance office in FL :)"

"Donna Engle is the only reason I’m with your agency. She provides amazing service at all hours and is very responsive."